SEPTEMBER 2011 COVER – ANGELYN TENSUAN

Angelyn Tensuan graduated from De La Salle University Manila, where she took up International Studies major in European Studies. She has been flying with Cebu Pacific for over a year now. The pretty stewardess talks to Filipino Journeys Editor.
Q. Have you always wanted to be a flight attendant?
A. Yes. I have a lot of relatives working in the airline industry. Growing up as a child, I would always see my aunts in their flight attendant uniforms, we would pick them up at the airport or meet them in hotels, hear stories from them and see their pictures from different places they’ve been to. I’ve always looked up to them and wanted to be like them one day.
Q. What is the best thing about being a flight attendant?
A. The best and I’d say the main reason for most people why they want to be a flight attendant is the opportunity to travel to different parts of the world. Who doesn’t love traveling? We, in Cebu Pacific, don’t do layovers though, so I’d say the best about my job now is being able to learn more about different cultures and customs first hand, being able to interact with people of different nationalities, and having a good conversation with random passengers. On top of that, of course, is the fun working environment we have in the company.
Q. How long have you been with Cebu Pacific?
A. I’ve been working with the company for a year and a half.
Q. What are the challenges that come with the job?
A: Every day we are faced with different situations mainly because we are in the business of delivering service.  The challenges come from all fronts. It could be the weather, the systems, air traffic control or bird flu, and in all situations, we have to deliver the same consistent service of taking our guests from point A to point B safely, at the lowest fares and with a smile.
Q. What is a typical day like?
A. A typical work day is greeting more or less 500 passengers a day, working fully made up with our hair neatly tied and pushing our trolley carts 35,000 ft above sea level, with the breathtaking view of the clouds and sunset/sunrise through our window.
Q. What are the best places you’ve visited?
A. Hong Kong and Japan. I’ll definitely keep coming back!
Q. What is the most annoying thing about being a flight attendant?
A. Being in the service industry, we expect to deal with all sorts of passengers and the challenge to us is to deliver warm and caring service regardless of the situation. Yes, there are some who are more challenging than others but that’s where the fun is!  Nothing beats the feeling of being able to turn a grumpy customer into a happy one after a flight with CEB.
Q. What was the strangest thing a passenger had done and how did you cope with it?
A. A passenger seated a few rows from my jumpseat was incessantly opening and closing his mouth and acting like he was trying to talk to me during takeoff. He laughed when I had this expression on my face that said, “Whaaaaat?” So after the seat belt sign had been switched off, I came up to him and asked him if there was anything I could help him with. He just laughed and talked to me in French. I responded in French. To his surprise, a Filipina flight attendant talked to him in French. He finally spoke to me in English, asking if I could hold his hand, saying it was his first time to ride on a plane and that he was nervous.
Q. By the way, what was that Cebu Pacific dance routine that we saw on youtube?
A. That routine was one way of adding more fun to our flights. It was done to see how our guests will respond, but it wasn’t made to replace the standard safety demonstration that is usually done before the plane takes off. It happened in a Manila-Butuan flight around September last year. A passenger recorded it and posted it on YouTube and it became a worldwide hit! Due to insistent public demand, some of the crew performed it again on select domestic and international flights, December last year.
About Cebu Pacific
In March 1996, Cebu Pacific entered the market with a promise to give “low fare, great value,” to every Juan who wanted to fly. Now, Cebu Pacific offers its trademark low fares to 33  domestic destinations, and 16 international destinations including Bangkok , Busan, Guangzhou , Ho Chi Minh, Hong Kong, Jakarta , Kota Kinabalu, Kuala Lumpur , Macau, Osaka , Seoul , Shanghai , Singapore and Taipei .
CEB is the only airline in the Philippines operating a 100% brand new fleet of 25 Airbus (10 A319 and 15 A320) and 8 ATR 72-500 aircraft, the youngest fleet in the Philippines. With the completion of the re-fleeting program, our capacity has doubled. CEB offers the lowest year round Lite Fares for its destinations and remains to be the pioneer in creative pricing strategies as it manages to offer the lowest fare in every route it operates. CEB is also the first local airline to introduce e-ticketing, prepaid excess baggage and seat selection in the Philippines .
Visit http://www.cebupacificair.com for more information or to book your flights.
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